Canada Revenue Agency (CRA) - *Ottawa, *World, Ottawa, Ontario
The Canada Revenue Agency (CRA) is seeking one contractor to provide access to a user-testing software platform. The platform would help CRA test Canada.ca content with members of the Canadian public, including groups such as business owners and families with children, to assess whether users can find information and complete tasks successfully. The work would identify navigation problems and support improvements to CRA content. The requirement appears to cover a two-year contract, with CRA holding options to extend it for up to five additional one-year periods. CRA may also purchase additional test requests under the platform’s annual licence. Testing involving people who use assistive reading or navigation technologies is outside this requirement and is being procured separately. This procurement may be conditionally set aside under the federal Procurement Strategy for Indigenous Business. Businesses seeking consideration under the set-aside would need to certify that they meet the applicable Indigenous business requirements. If at least two compliant Indigenous businesses bid, the competition may be limited to those businesses. Bids must meet all mandatory requirements to be considered responsive. Among responsive bids, the bid with the lowest evaluated price is expected to be recommended for award. Proposal materials may be submitted in English or French. The listed closing date is November 27, 2026, at 2:00 p.m. The tender lists Ottawa and worldwide locations. Questions should be sent in writing to [email protected]. Bids must be submitted through Canada Post’s Connect service using the CRA process; they must not simply be emailed directly to the bid-receiving address. The notice says this solicitation replaces an earlier version because the previous process produced non-compliant bids. Before deciding whether to respond, review the full RFP and amendments, confirm the precise closing time and time zone, assess the mandatory technical and commercial requirements, and verify any Indigenous-business set-aside conditions in the official tender documents.The available document is: https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/111244/1000505276b---user--_testing-_software-_platform---rfp_0.pdf
