CALL QUEUE MANAGEMENT SYSTEM
Public summary
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The Senate of Canada is seeking information from industry about modern call queue management systems that could replace its current platform. The solution would need to work with Microsoft Teams telephony and support a bilingual caller experience. This opportunity appears relevant to technology providers with experience in call queue, contact-centre, or related communications systems, but businesses should review the official notice for the complete requirements. This is a Request for Information (RFI), not a bid solicitation or contract opportunity. The Senate states that it will not consider unsolicited proposals or other offers, will not reimburse response costs, and may retain submitted information. Any proprietary information should be clearly marked on each applicable page.Buyer: Senate of Canada Location: Ottawa, Ontario Status: Open Response deadline: September 30, 2026 at 11:00 a.m. Before responding, verify the deadline, submission instructions, information requirements, and handling of proprietary information in the official tender document: https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/106442/sen-027-26-27_call_queue_management_systems_final_e_c_0.pdf. Bid Maple is not affiliated with the Government of Canada, and this summary does not confirm that any business qualifies.
Requirement preview
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- This appears to be a Request for Information (RFI) issued for information and planning purposes only, not a solicitation or bid opportunity.
- The requested solution should be capable of replacing the Senate of Canada’s current call queue management platform.
- The solution should operate with Microsoft Teams telephony.
- The solution should support a bilingual caller experience.
Source description preview
Imported source text may contain formatting from the original notice.
To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada. This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests. Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. Any/all information received in response to this RFI that is marked Proprietary will be handled accordingly. Such restrictions should be clearly indicated on each sheet containing such information.
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